Refund policy

We don't offer cash refunds. What we do offer is a straightforward exchange or store credit within 14 days of delivery.

Return window

You have 14 days from the delivery date to request an exchange or store credit.

Eligibility

To be eligible, the item must be unworn, unwashed, and in its original condition with all tags and packaging intact. A receipt or proof of purchase is required.

How to start a return

Email connect@throneandthreads.com with your order number and the reason for your return. We'll confirm approval and send instructions on where to send the item. Items sent back without an approved request are subject to a 10% restocking fee.

Exchanges & store credit

We don't offer cash refunds. Approved returns are issued as a size/style exchange or as store credit, delivered as a digital gift card once your return is received and inspected.

Return shipping

You're responsible for return shipping costs unless the return is the result of our error — a wrong, damaged, or defective item — in which case we cover it.

Final sale items

Items marked "final sale" are not eligible for return, exchange, or store credit.

Damaged, defective, or wrong items

Please inspect your order on arrival and contact us right away at connect@throneandthreads.com if the item is damaged, defective, or incorrect, so we can make it right.

Questions

Email connect@throneandthreads.com and we'll get back to you as soon as possible.