FAQ

Frequently Asked Questions

Is everything authentic and new?
Yes. Everything at Throne & Threads is 100% brand new and 100% authentic — sourced straight from the labels we carry. No fakes, no secondhand, no funny business.

How much is shipping?
Shipping is free on all US orders via UPS Ground — no minimum, no code needed.

Where do you ship?
We currently ship within the United States.

How do I track my order?
Your shipping confirmation email has a live tracking link. You can also track anytime at our Track My Order page.

What's the return/exchange policy?
We don't do cash refunds — but exchanges and store credit are straightforward. See the full details on our Returns & Exchanges page.

How do sizes run?
Sizing isn't standardized across independent labels, so check our Size Guide before you order.

What payment methods do you take?
Credit and debit cards plus Shop Pay, all processed securely through Shopify Payments.

How do I contact you?
Email us at connect@throneandthreads.com or hit the form on our Contact page.

Do you buy inventory or work with brands?
We're always looking for labels that fit the movement. If you carry a brand, reach out through our Sell With Us page.